[arm-allstar] Polycom SIP phone hangs up 32 seconds after nodestatus

Thu Apr 14 15:50:26 EST 2016

Hi Phil,
You can look at the debug output using this command from the CLI
sip set debug
73,
Lito KK6OOS
Date: Thu, 14 Apr 2016 16:41:43 -0400
To: arm-allstar at hamvoip.org
Subject: Re: [arm-allstar] Polycom SIP phone hangs up 32 seconds after	nodestatus
From: arm-allstar at hamvoip.org
CC: phil at philv.net

Stanley,
I have not,  but i just installed wireshark and will run a packet capture when i get home tonight if i have time (gotta finish my taxes d'oh!)...... otherwise i'll sit down to do some tinkering for sure tomorrow after work. I guess i didn't even think about doing a packet capture because I didn't think it was a network related issue.  I thought i'd be able to get any debug info i needed from the asterisk console. 
Thanks for the nudge .... i'll report back when i get some more info

On Thu, Apr 14, 2016 at 1:00 PM,  <arm-allstar-request at hamvoip.org> wrote:
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Today's Topics:

   1. Polycom SIP phone hangs up 32 seconds after node  status

      (Phil Visalli)

   2. Re: Polycom SIP phone hangs up 32 seconds after node      status

      (Stanley Stanukinos)

----------------------------------------------------------------------

Message: 1

Date: Thu, 14 Apr 2016 11:26:09 -0400

From: Phil Visalli <phil at philv.net>

To: arm-allstar at hamvoip.org

Subject: [arm-allstar] Polycom SIP phone hangs up 32 seconds after

        node    status

Message-ID:

        <CAAMk9h_hXSQ2URNXkFh5eL331BGdeJztLTdSiOHkGvLv_NrTFQ at mail.gmail.com>

Content-Type: text/plain; charset="utf-8"

I know this might be a little bit outside the scope of this mailing list

but i figured I'd try and see if anyone can point me in the right direction.

For starters, Im still running the RPi2 V1.0 version, but i dont think that

has anything to do with the problem im having.

I've got 2 nodes, one radio node, and one hub node.  One Polycom 550 SIP

phone and 2 sip softphone clients running on android devices.  I've also

got autopatch set up using a gvoice number for a sip trunk.  The three sip

extensions can call each other, call either allstar node, or use the gvoice

number to call out.  Also, from the radio node I can use autopatch to dial

out on the gvoice line or "call" the polycom sip phone (*611 rings the

phone ext).  Audio and all the call routing in all these scenarios works

great.

Now to the problem.  When i call from the Polycom to either of my two

nodes, the sip phone seems to be hanging up at what appeared to be random

intervals.  After further testing I've figured out that its hanging up

about 30-32 seconds after the node does something like playing an ID or *70

to play node status.  Watching the asterisk console I see this:

-- <DAHDI/pseudo-672364238> Playing 'rpt/node' (language 'en') --

<DAHDI/pseudo-672364238> Playing 'digits/4' (language 'en') --

<DAHDI/pseudo-672364238> Playing 'digits/2' (language 'en') --

<DAHDI/pseudo-672364238> Playing 'digits/1' (language 'en') --

<DAHDI/pseudo-672364238> Playing 'digits/9' (language 'en') --

<DAHDI/pseudo-672364238> Playing 'digits/0' (language 'en') --

<DAHDI/pseudo-672364238> Playing 'rpt/repeat_only' (language 'en') --

Hungup 'DAHDI/pseudo-672364238'

Which leads me to believe that the phone is seeing that "hungup" at the end

of the server status message and thinks that the call is over and therefore

it hangs up.  Its worth mentioning that this ONLY happens on the polycom

phone and not on the softphone clients (zoiper).  I've gone over all the

settings on the phone and nothing seems to change this behavior.  I can be

passing audio back and forth for several min with no problem, but as soon

as I do something like *70, 30ish seconds later the polycom hangs up.

While i'd love it if someone has an answer, id be happy to find out if

anyone has run into this before.... or if someone has a similar setup that

could discuss with me (either on the mailing list, offline or on the

radio).  Im going to try to get my hands on another brand sip phone to see

if it happens on others too.  Again, sorry if this is the wrong place for

this but it seems to be the most active allstar specific community so

hopefully no one minds me dropping my problem here :p

Thanks

Phil V

K2ELV

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Message: 2

Date: Thu, 14 Apr 2016 10:52:42 -0500

From: Stanley Stanukinos <ka5iid at swbell.net>

To: ARM Allstar <arm-allstar at hamvoip.org>

Subject: Re: [arm-allstar] Polycom SIP phone hangs up 32 seconds after

        node    status

Message-ID: <841D1E0C-0F5E-4F82-9A03-8602245BCE8E at swbell.net>

Content-Type: text/plain; charset="us-ascii"

Phil, have you ran Wireshark and captured the data on the Lan to see what is going on?

Stan

Sent from my iPhone

> On Apr 14, 2016, at 10:26 AM, Phil Visalli via arm-allstar <arm-allstar at hamvoip.org> wrote:

>

> I know this might be a little bit outside the scope of this mailing list but i figured I'd try and see if anyone can point me in the right direction.

>

> For starters, Im still running the RPi2 V1.0 version, but i dont think that has anything to do with the problem im having.

>

> I've got 2 nodes, one radio node, and one hub node.  One Polycom 550 SIP phone and 2 sip softphone clients running on android devices.  I've also got autopatch set up using a gvoice number for a sip trunk.  The three sip extensions can call each other, call either allstar node, or use the gvoice number to call out.  Also, from the radio node I can use autopatch to dial out on the gvoice line or "call" the polycom sip phone (*611 rings the phone ext).  Audio and all the call routing in all these scenarios works great.

>

> Now to the problem.  When i call from the Polycom to either of my two nodes, the sip phone seems to be hanging up at what appeared to be random intervals.  After further testing I've figured out that its hanging up about 30-32 seconds after the node does something like playing an ID or *70 to play node status.  Watching the asterisk console I see this:

>

> -- <DAHDI/pseudo-672364238> Playing 'rpt/node' (language 'en')

> -- <DAHDI/pseudo-672364238> Playing 'digits/4' (language 'en')

> -- <DAHDI/pseudo-672364238> Playing 'digits/2' (language 'en')

> -- <DAHDI/pseudo-672364238> Playing 'digits/1' (language 'en')

> -- <DAHDI/pseudo-672364238> Playing 'digits/9' (language 'en')

> -- <DAHDI/pseudo-672364238> Playing 'digits/0' (language 'en')

> -- <DAHDI/pseudo-672364238> Playing 'rpt/repeat_only' (language 'en')

> -- Hungup 'DAHDI/pseudo-672364238'

>

> Which leads me to believe that the phone is seeing that "hungup" at the end of the server status message and thinks that the call is over and therefore it hangs up.  Its worth mentioning that this ONLY happens on the polycom phone and not on the softphone clients (zoiper).  I've gone over all the settings on the phone and nothing seems to change this behavior.  I can be passing audio back and forth for several min with no problem, but as soon as I do something like *70, 30ish seconds later the polycom hangs up.

>

> While i'd love it if someone has an answer, id be happy to find out if anyone has run into this before.... or if someone has a similar setup that could discuss with me (either on the mailing list, offline or on the radio).  Im going to try to get my hands on another brand sip phone to see if it happens on others too.  Again, sorry if this is the wrong place for this but it seems to be the most active allstar specific community so hopefully no one minds me dropping my problem here :p

>

> Thanks

>

> Phil V

> K2ELV

> _______________________________________________

>

> arm-allstar mailing list

> arm-allstar at hamvoip.org

> http://lists.hamvoip.org/cgi-bin/mailman/listinfo/arm-allstar

>

> Visit the BBB and RPi2 web page - http://hamvoip.org

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